Refund Policy

At AIPTx, we are committed to delivering high-quality penetration testing and vulnerability assessment services. This Refund Policy outlines the conditions under which refunds may be requested and processed for our subscription plans and services.

Our subscription-based services (Basic, Pro, Enterprise, and Enterprise Plus) are billed on a monthly or annual basis. The following refund conditions apply:

• Monthly Subscriptions: Refunds are available within 7 days of initial purchase if no penetration tests have been initiated or completed.
• Annual Subscriptions: Pro-rated refunds may be issued within 30 days of initial purchase if fewer than two (2) penetration tests have been completed.
• Renewal Charges: Subscription renewals are non-refundable. You may cancel your subscription at any time to prevent future charges, but no refund will be provided for the current billing period.

Once a penetration test has been initiated and results have been delivered, the service is considered complete and non-refundable. This includes:

• Vulnerability scan reports
• Proof-of-Concept (PoC) scripts
• Compliance reports (PCI-DSS, ISO 27001, SOC 2, HIPAA)
• Ready-to-merge pull requests with security fixes
• Any deliverables outlined in your subscription tier

If you are dissatisfied with the quality of a completed assessment, please contact our support team to discuss potential remediation or credit towards future services.

Refunds will be considered under the following circumstances:

• Service Unavailability: If AIPTx platform experiences downtime exceeding our Service Level Agreement (SLA) and prevents you from utilizing purchased services.
• Billing Errors: If you were charged incorrectly or billed for a service you did not authorize.
• Technical Issues: If critical platform bugs prevent you from accessing core features and our support team cannot resolve the issue within a reasonable timeframe.
• Duplicate Charges: If you were charged multiple times for the same service period.

The following are non-refundable under all circumstances:

• Completed penetration tests with delivered findings and reports
• Custom security assessments or consulting services (Enterprise and Enterprise Plus tiers)
• Third-party integrations or add-ons purchased through AIPTx
• Services rendered beyond the refund eligibility period
• Subscription renewals after the initial billing cycle

To request a refund, please contact our support team with the following information:

• Your account email address
• Order or transaction ID
• Date of purchase
• Detailed reason for the refund request
• Any supporting documentation (e.g., screenshots of technical issues)

Submit your refund request to: [email protected]

Once your refund request is approved:

• Review Period: Refund requests will be reviewed within 3-5 business days.
• Processing Time: Approved refunds will be processed within 7-10 business days.
• Method of Refund: Refunds will be issued to the original payment method used for the purchase.
• Bank Processing: Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account.

For Enterprise and Enterprise Plus customers with custom contracts:

• Refund terms may be individually negotiated and outlined in your Master Service Agreement (MSA).
• Contact your dedicated account manager to discuss refund eligibility for custom services.
• Annual commitments may have different refund terms as specified in your contract.

You may cancel your subscription at any time through your account dashboard or by contacting support. Upon cancellation:

• You will retain access to your subscription features until the end of your current billing period.
• No refund will be provided for the unused portion of the billing period.
• You may download your reports and data before your access expires.
• Automatic renewal will be disabled to prevent future charges.

If you dispute a charge with your bank or credit card provider (chargeback) without first attempting to resolve the issue with AIPTx:

• Your account may be immediately suspended.
• AIPTx reserves the right to provide evidence to your financial institution disputing the chargeback.
• Fraudulent chargebacks may result in permanent account termination and may be referred to collections.

We encourage you to contact our support team before initiating a chargeback to resolve any billing disputes amicably.

AIPTx reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Material changes will be communicated via email to active subscribers at least 30 days before taking effect.

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: [email protected]
• Support Portal: https://www.aiptx.io/help